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Please read FAQ before sending us a message
Please inform your detailed requirements so we can reply you accordingly ASAP.
1- Where do you start the production?
- Cocoa beans?
- Cocoa butter or Cocoa butter substitute?
- Purchased chocolate?
2- Your target chocolate type, size and weight.
- For example: Size and weight of Chocolate bar, Chocolate Praline, Chocolate coated nuts or Chocolate chips, etc.
- Sample product images are very usefull, you can simply upload sample pictures and send them to us via the contact form in this page.
- Please ensure the total weight of all the images lower than 5mb.
3- Your target daily output and space limitations of your workshop.
We need to initially design the layout of all the necessary machines you might need.
- T/T, L/C, Western Union, Money Gram, Cash, etc
- A certain percentage of total amount should be paid in advance as a formal confirmation of the order.
- Any contract without the deposit received is invalid and we will not arrange production.
- 30 working days for standard model orders.
- Once we receive the advance payment, we will put your order in the production plan and initially calculate the delivery date based on the plan.
- If we are unable to deliver on time in our peak season, we will contact you at least one week in advance to discuss the solution.
- All commodities will be packed in fumigation-free plywood case OR standard seaworthy wooden case.
- Standard 12 months quality warranty guaranteed.
- Life time on-line technicial support for free
- Spare parts provided at cost price.
- Technicians available to service overseas. Buyer should be responsible for visa application fees, the round-air tickets, local transportation, board & lodging, and pocket money to our technicians.
- Electricity, water, pipeline, compressed air source must be prepared properly prior to our technician’s arrival.