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Please read FAQ before sending us a message

Please inform your detailed requirements so we can reply you accordingly ASAP.

1- Where do you start the production?

  • Cocoa beans?
  • Cocoa butter or Cocoa butter substitute?
  • Purchased chocolate?

2- Your target chocolate type, size and weight.

  • For example: Size and weight of Chocolate bar, Chocolate Praline, Chocolate coated nuts or Chocolate chips, etc.
  • Sample product images are very usefull, you can simply upload sample pictures and send them to us via the contact form in this page.
  • Please ensure the total weight of all the images lower than 5mb.

3- Your target daily output and space limitations of your workshop.
We need to initially design the layout of all the necessary machines you might need.

  • T/T, L/C, Western Union, Money Gram, Cash, etc
  • A certain percentage of total amount should be paid in advance as a formal confirmation of the order.
  • Any contract without the deposit received is invalid and we will not arrange production.
  • 30 working days for standard model orders.
  • Once we receive the advance payment, we will put your order in the production plan and initially calculate the delivery date based on the plan.
  • If we are unable to deliver on time in our peak season, we will contact you at least one week in advance to discuss the solution.
  • All commodities will be packed in fumigation-free plywood case OR standard seaworthy wooden case.
  • Standard 12 months quality warranty guaranteed.
  • Life time on-line technicial support for free
  • Spare parts provided at cost price.
  • Technicians available to service overseas. Buyer should be responsible for visa application fees, the round-air tickets, local transportation, board & lodging, and pocket money to our technicians.
  • Electricity, water, pipeline, compressed air source must be prepared properly prior to our technician’s arrival.

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If you do not receive any response within 24 hours after submitting the above contact form, please call us directly at +86 130 6343 1839 / +86 155 0139 1839; Or email us at info@chocmachines.com